Privacy Policy

1. About This Policy

This policy explains how MedConnext handles personal information when you visit this website or contact us about our healthcare professional and organisation services. Personal information identifies you or can reasonably be linked to you.

You can browse public pages without creating an account. Registration, sign-in, professional profiles, and hospital services are accessed through a separate portal. Review the privacy notices presented in that portal for details about its account and service processing.

2. Information We Collect

• Information you provide: When you contact us, we receive the name, email address, telephone number, organisation, professional role, and message details you choose to share.
• Technical information: Website hosting and delivery services may process your IP address, browser and device details, requested pages, timestamps, and error or security logs.
• Usage information: When analytics is enabled, it may collect page views, referral sources, interactions, and device or browser information, as described below.

3. How We Use Information

We use information to answer enquiries, provide requested information about our services, communicate with you, operate and troubleshoot the website, understand website usage, prevent misuse, and meet applicable legal obligations. Information supplied in an enquiry helps us direct it to the appropriate team.

4. Cookies and Website Analytics

This website can use Google Analytics when analytics is enabled. Google Analytics uses cookies and related technologies to measure how visitors use the website. Google may process information about your device, browser, and activity under its own privacy policy.

You can manage or delete cookies through your browser settings. Blocking cookies may affect features on linked services. Learn more in Google's Privacy Policy or use the Google Analytics opt-out browser add-on.

5. When Information May Be Shared

Information may be processed by service providers supporting website hosting, analytics, and communications, where needed for those functions. We may also disclose information when required by law, in response to a lawful request, or where necessary to address fraud, security incidents, or threats to people's rights and safety.

If your enquiry asks us to connect you with an organisation or partner, we may share the details needed to handle that request. Review the separate portal's privacy notice before submitting professional profiles or applying for opportunities there.

6. Retention and Security

We retain personal information for as long as needed to handle your enquiry, support the purposes described in this policy, and satisfy applicable legal or recordkeeping requirements. Retention depends on the type of information and the reason it was collected.

We use administrative, technical, and organisational safeguards to protect personal information. No internet transmission or storage system can guarantee complete security. Avoid including unnecessary sensitive information in messages to us.

7. Your Choices and Privacy Requests

Depending on applicable law, you may have rights to request access to, correction of, or deletion of your personal information, and to object to or restrict certain uses. Where processing relies on your consent, you may withdraw that consent for future processing.

Send requests to support@medconnect.com with the subject “Privacy Request”. We may need to verify your identity before acting on a request. Some information may need to be retained to meet legal obligations.

If you receive promotional emails from us, use any unsubscribe instructions provided or contact support to ask us to stop. Essential responses to your enquiries and service communications may still be necessary.

8. External Websites and Services

Links may take you to our separate portal or to third-party websites. Their privacy notices and terms explain how information is handled there. Service providers may process information in countries other than your own, where privacy rules may differ.

9. Children's Privacy

This website is intended for adult healthcare professionals and organisation representatives. If you believe a child has provided personal information to us, contact support so we can investigate and address the information appropriately.

10. Changes and Contact Details

We may update this policy as our website or practices change. The date at the top identifies the latest revision. Where applicable law requires additional notice or consent, we will address those requirements when making the relevant change.

For questions about this policy or a privacy concern, email support@medconnect.org or visit our Contact Support page.